Limits you set yourself

Keep control of your play at Goated Casino

Play only from 18+, and every Goated Casino account carries deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set your limit

Goated Casino LLC holds licence ALSI-811497 issued by the Anjouan Offshore Finance Authority, with games independently audited by BMM Testlabs and SIQ.

Four key facts

What you need to know first

Four facts that settle who we are, whom to call and where to ask about limits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-811497

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Built into your account

Cap what you deposit and lose, and how long you play

Use these when you want a cap on money or time, set before a session rather than after it.

Cap your deposits

A ceiling on how much you put in keeps spending inside a figure you chose while calm. Switch it on before your first session.

Set your loss stop

A stop point on net losses ends the session at a figure you accept in advance. Turn it on if chasing a bad run has happened before.

Time passing unnoticed

A reminder nudges you at intervals during play, so an hour does not slip past unnoticed. Switch it on if you lose track of time at the screen.

Access closed off

A block on your account stops you playing and depositing here, set inside the casino account because New Zealand has no national register. Use it when a full stop is safer than a cap.

What has this session cost?

A pop-up shows how long you have played and what it has cost so far, during the session. Switch it on whenever you want the figures in front of you as you play.

In your control

How do I set a limit in my account?

You will know where the controls sit and have a cap in place before you next play.

Your settings area

Your reason for a cap

Pick what to cap: money in, losses, or session time. Match it to what has gone past your intention before.

Pick the stretch

Choose how long the cap runs and what it allows. Check the figure once more before you save it.

Before: uncapped. After: confirmed

Save the change and look for the confirmation on screen. If nothing appears, reach [email protected] before you play.

Keeping gambling away from under-18s

Will my ID be checked? Registering at Goated Casino means confirming you are 18+. Proof of identity and address, along with payment method confirmation, are reviewed before the first withdrawal leaves the account.

A shared home computer. Install blocking software on shared devices so gambling pages stay out of reach of children. Set it yourself, on every phone and laptop in the house, rather than relying on a single setting.

Where do families start? Talk about the spending without blame, then ring Gambling Helpline Aotearoa on 0800 654 655, which advises relatives as well as players. Free text 8006 reaches the same service around the clock.

Choose a day off or a longer break

Stepping back for a few days. Request a short pause and access closes for hours or days, whichever you choose. Open your account settings, set the break, and confirm it. While a pause runs, you cannot deposit or play, and it lifts on its own when the time is up.

Closing access for the long run. Choose self-exclusion to close your account for a long period, with no early return. Start it in your account settings and confirm. Access stays closed for the whole stretch, so pick a length you can live with before you switch it on.

No register here, so your account does it. No national self-exclusion register covers this market, so the casino account is where a break is set. Switch on self-exclusion there for up to 2 years. Gambling Helpline Aotearoa also talks you through what comes next.

A call away

Who can I talk to about this?

This block settles who to call in this country, at what cost and how quickly.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, any day, for free and in confidence. It serves players and their whānau, and a free text line is open too. The code below holds the number. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the Problem Gambling Foundation for free counselling, peer and cultural support through 18 clinics nationwide. Its freephone and text lines run on weekdays, and the code adds the details. pgf.nz

Safer Gambling Aotearoa

Read Safer Gambling Aotearoa, Health New Zealand's information site, for plain signs of harm, practical tips and a finder for support in your area, written for players and families alike. safergambling.org.nz

Is playing still entertainment for you?

Catching these signs early keeps the choice in your hands: a spending cap or a short pause set now costs nothing, while waiting until money is gone takes the decision away from you. Gambling is paid entertainment, not income.

Read through and count how many feel familiar to your week.

Playing past your planned time
Chasing a loss with another deposit
Hiding your play from family
Borrowing money to keep going
Feeling restless when you stop
Spending the bill money on play
Promising to slow down, then not

Protection and support

Straight answers on limits and breaks

At Goated Casino, every limit and break stays in your hands, with plain answers when you need them.

How do I shut my account for good?+

Ask support by email and they will close the account so it stays shut. Nobody reopens it for you later on a whim, so be sure this is what you want. Your remaining balance is handled with support at the same time.

Does a short pause freeze my balance too?+

A pause stops you from playing for the stretch you choose, while your money and details stay put. When the pause ends, your account works as before. Nothing is deducted and nothing is lost meanwhile.

My brother plays too much. Can the helpline talk to me?+

Yes, Gambling Helpline Aotearoa takes calls from worried family members, not only from players. Ringing them is a way to work out what to say and where local support sits. The call is free and open every hour.

Can I set limits from my phone?+

Yes, the mobile version carries the same account section, so limits go in from wherever you are. Open it before you play, not after a session goes badly. The tool works the same on a small screen.

Can a self-exclusion end early if I change my mind?+

No, the exclusion runs for the whole period you picked and is not lifted partway through. Choose a stretch you can live with before you confirm it. Support cannot shorten it for you, which is exactly what makes it useful.